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Terms & Conditions

Terms of use

Dear Customer: Thank you for visiting Mazram Store. These terms and conditions provide protection to us and to our valued customers and to any visitor who uses this site. Please read the following terms carefully before using the site. User agrees that access to and use of the Site is subject to the terms and conditions below. If you have an objection to one of these terms, please contact us before you complete your purchase. Mazzam Store reserves the right to change, modify, add or remove portions of these terms and conditions at any time. Changes become effective when posted on the site without notice. Therefore, please review the Terms of Use and the provisions regularly to see all updates. Your continued use of the Site constitutes your acceptance of all changes to the Terms and Conditions.

Trademarks and copyright

All intellectual property rights, whether registered or unregistered on the Site, and all information and designs contained on the Site are the property of Marzam Corporation registered in the Kingdom of Saudi Arabia, and all content of the site is also protected by copyright as a collective work subject to the laws of copyright of the Kingdom of Saudi Arabia And international conventions. All rights reserved.

Third parties

In the event of any failure by these parties, we promise to follow up and process it with the third party, but any failure by one of these parties is outside our responsibility.


Marzam store will ship the order to the address provided to us. Shipping takes from 3 days to 5 working days maximum depending on the area of ​​residence in Saudi Arabia.

Damaged products

The Store ensures that all products are new, unused, and undamaged. However, if there is any damage to the product, please notify us within three days of receipt of the product. Mazram shop will replace the product at no cost.


Replacement and return:

In order to provide the best service to our customers, all purchases from Al Mazam Store are available for replacement within 7 days of arrival. All you need is:

 Ensure that they remain in their original condition.

Fill out the return request form, and you will be contacted directly.


Replacement and return terms and policies:

 The policy of replacement and retrieval includes all products of Mazram shop except underwear , perfumes and cosmetics.

If a wrong product arrives at you, or a shipment arrives improperly, Mazram's shop will bear all shipping and replacement costs. If you wish to exchange or return for any other reason, Mazraz Mall will not incur any shipping costs incurred.

The customer is not entitled to a cash refund for the return of the products he acquired through the purchase of free vouchers, where he is compensated with other vouchers, with the customer entitled to refund the amount of cash paid only.

If a customer receives a free credit or a free voucher, he or she may not transfer the balance to cash.

Al Mazram store returns the money as a cash balance in the customer's account at the store once the returned shipments arrive at the store or resends the amount to the customer's account in a period of not less than one week after communicating with the customer and taking his information clearly.

If the customer purchases the products via Visa or MasterCard cards, and the customer wishes to recover the amount, the refund will be made by returning the payment to the same Visa or MasterCard card that was purchased. The recovery period is subject to the policy of the bank (or electronic payment intermediary) provided to the service.

If the customer receives free shipping and wishes to return the products, Al Mazam Stores will have the right to recalculate the free shipping cost.